terms & Conditions
General Terms & Conditions
This is an agreement to define terms on which Wharf Clinic LTD provides services to its clients. Please ensure that you have fully read and understood the terms.
The terms set herein may change from time to time and in such event the new terms automatically will take effect. Updated version of these terms are accessible on our website.
1 - Company details:
Wharf Clinic LTD with registered number of 11486010 and trading address at Davenport House, 16 Pepper Street, London, E14 9RP. (Hereafter ”Wharf Clinic”)
2 - Services:
At Wharf Clinic we provide non-surgical cosmetic beauty treatments at our only trading address set above in clause 1.
All treatments are delivered by qualified and certified practitioners.
All services are introduced and explained under treatment section in our website.
3 - Consultation & Treatment Suitability:
All treatments require a consultation in person prior to the treatment at our clinic which during the consultation session through the relevant data, information and feedback provided by client, the suitability of treatment will be assessed and treatment will be delivered only if appropriate. If we believe the treatment is not right for the client, we will provide the reason for our advice.
Result of each treatment vary from person to person. During consultation and based on details provided by clients we do our best endeavours to guide and recommend the best solutions. We do inform all clients with pre and post care procedures to improve the results and assure safety.
All consultation sessions are free. Any payment in terms of deposit taken for consultation are redeemable towards the purchase of the treatment. If no treatment was purchased the deposit will be refunded.
If client cancels the consultation providing 24 hours’ notice as per clause 5 the deposit will be refunded.
If client misses to attend the consultation session and dose not cancel or reschedules appointment by providing 24 hours’ notice as per clause 5, the deposit will not be refunded.
4 - Price Policy:
All prices and Special offers are published on our website.
All Prices and Special offers are subject to changes without any prior notice, such changes will not affect the purchased treatments & not before expiry of special offers’ period set.
5 - Appointments Booking & Cancellation:
All appointments can be booked via our website, by calling 0207 510 9531 or email to firstname.lastname@example.org.
If you cannot attend your appointment, 24 hours’ prior notice is required to assure no loss of deposit and the session.
Please arrive to the clinic 10 minutes prior to the appointment to avoid any time deducted from treatment time due to required initial paperwork.
Please do not arrive earlier than 15 minutes prior to the treatment time. If you have a child with you at the reception the child must be accompanied and supervised by an adult which remains your own responsibility.
Considerably deep measurements and thoughtful approach has been taken into place to provide a dynamic and very convenient solution to use the online booking system available through the website.
This allows clients to book, reschedule or cancel any appointment at their own convenient time and as it may be suitable.
The online booking is available 60 days in advance.
To assure the safety of all treatments and appropriately time slot allocation and to avoid any loss of time slot to the client and the clinic, a thorough Booking Guidelines is provided which must be read and understood by all clients.
The link is available https://www.wharfclinic.com/booking-guidelines
All practitioners are fully available to explain and help the clients with any guidance or questions with this regard and booking the future sessions.
6 - Opening Hours:
Our opening hours are published on our website and it's subject to changes without prior notices. This will not affect any booked consultations or treatments. The calls, emails and messages are dealt with during the opening hours.
7 - Courses:
Any course of treatments purchased must be paid for in full prior to the treatment and after the consultation.
All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months are lost and will not be refundable.
Purchased courses are only refundable for proven medical reasons. Any refund agreed is calculated by deducting the full price of all treatments already taken from the total price of the course of treatments.
8 - Vouchers, coupons and special discounts:
Vouchers, coupons and Special discounts cannot be used in conjunction with any other promotion or discount and is non-transferable.
Any voucher, discount & promotional offer not listed on our website will only be applicable to the purchase through specific advert such as gift card, flyers, …
9 - Liability:
Nothing in this agreement shall exclude or limit Wharf Clinic liability for death or any personal injury caused by its negligence to the extend that such liability may not be excluded or limited by the law.
Wharf Clinic will not be liable under this agreement, for any loss (including, without limitation) of actual or anticipated incomes or profits, economic loss, or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client's responsibility to ensure providing Wharf Clinic with all relevant details prior to each treatment as set above in clause 3. Wharf Clinic will not be liable for any damage that occurs as a result of the client's failure to disclose such details.
The client agrees to comply with all instructions and recommendations given to them with pre and post treatment advices as set above in clause 3.
10 - Privacy:
Clients’ privacy is critical to us. We respect clients’ privacy and comply with the General Data Protection Regulation with regard to Clients’ personal information.
For the purposes of these Terms and Conditions:
a - ‘Data protection Laws’ means any applicable law relating to the processing of personal data, including , but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
b - ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
c - ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
Wharf Clinic processes the Personal Data for providing the Services and goods to its Clients and complies with its obligations imposed by the Data Protection Laws:
a - Before or at the time of collecting Personal Data, we will identify the purpose for which information is being collected;
b - We will only Process Personal Data for the purposes identified;
c - We will respect your rights in relation to your personal Data; and
d - We will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries regarding data privacy, please contact Wharf Clinic on provided details set above in clause 1 or for complains refer below to clause 11 and 12.
11- Dispute Resolutions:
At Wharf Clinic we set all procedures to treat and deliver services to all our clients to assure safety, transparency and fairness. However, if clients may have any issue and wishes to complain related to the treatment, he or she may inform the clinic either in person, by telephone or writing.
An authorised member of the clinic will actively investigate and inform the client if matter to be immediately resolved within 7 working days of receipt of the complaint. Failure to achieve a satisfactory result the matter will be escalated to Wharf Clinic director which will further investigate and make genuinely best effort to settle the matter.
During this process Client may require to attend another consultation session where the treatment and result will be fully reviewed and explanation or further solution will be provided to the client. The result will be aimed to be settled within 20 working days and customer will be informed of final decision in writing or by email.
If the investigation requires further time client will be provided with notice.
12 - Governing law:
This agreement is governed by the law of England and Wales.
Any dispute not settled as per dispute resolution set above in clause 11 can be submitted to the jurisdiction of the courts of England and Wales.